FAQS

Do you ship internationally? 

No, not at this time.

How long is processing & shipping time?

Processing time is 2-3 business days. Shipping time is 3-5 business days. Shipping confirmation is sent via email once your order is shipped. Please allow 24-48 hours for shipping confirmation to be sent via email. Orders are not shipped on weekends and federal holidays.

How can I track my order?

Orders can be tracked via USPS once your order has shipped.

Can I change the shipping address for my order?

Address changes can be made for orders that have not yet been shipped. For address changes, contact us at aluxxcollections@gmail.com. Please provide your name, order number, and new address.  

Cancelling an order?

To cancel an order, please contact aluxxcollections@gmail.com prior to your order being shipped. Please note that customer care cannot process cancellation requests once your order is shipped.